Terms and Conditions

Terms and Conditions current as of 1st August, 2017.

Legally Binding Agreement

I understand that this agreement is legally binding whether my use of the facilities and its services is determined and paid on a yearly, monthly, weekly or individual basis.

I acknowledge that increases in periodic payments may occur and patrons will be given a minimum 30 days notice if this is to occur.

Direct Debit Policy

Payments via direct debit are charged monthly on the 28th of the month for the following month. Any debits that fall on public holidays will be initiated the previous business day. Please allow five (5) business days from the scheduled debit date for your payment to clear.

Should there be a failed direct debit payment from your account due to insufficient funds a $10 administration fee will be charged.


Cancellations require 4 weeks notice and must be given before 15th of the month to enable cancellation of the direct debit.

Written withdrawal to our centre must be submitted. No Verbal withdrawals or messages on social media are accepted.
Should you withdraw without written notice, you will be charged an early withdrawal fee of $60 per swimmer.

Management reserves the right to cancel any enrolment.

Missed Lesson Policy

Puddle Ducks appreciates that there will be times when it is necessary to cancel a swimming lesson due to extenuating circumstances. A make up will be applied to cancelled lessons that Puddle Ducks cancels.

We will never cancel a class without attempting to contact you, so please do not ever assume a class is cancelled. Staff will be in contact within a reasonable amount of time if lessons need to be cancelled due to pool closure.

Our missed lesson policy is as follows:

  • In the event you cancel lessons with 14 days notice, PDSA will only charge a $10 holding fee per lesson missed to a maximum of 2 consecutive lessons, not the full lesson fee.
  • Cancellations due to illness will be charged and a make up lesson will be provided if a medical certificate is provided and advised via email by 9am weekdays on the day of the lesson, 8am on Saturdays.
  • Even in the case of no show, if there has been no or insufficient notification of a cancellation your lesson will be charged and no make up lesson will be offered.
  • Make up lessons must be used within 2 weeks of the missed lesson.

As per NSW health guidelines, cases of gastro require 2 weeks exclusion from swimming. Please provide a medical certificate and 2 make up lessons will be issued.

Should you wish to cancel a lesson, please email swim@pdswimacademy.com.au

Payment And Waitlist Policy

Fees are due on the 28th of each month.

When enrolling, we require an Enrolment fee of $60 and a prorata of the monthly fees depending on commencement date. We require payment each month before the start of the month to book your child’s lessons. If you are on the waitlist and contacted by PDSA with your requested day and time slot and you do not accept it, your $60 registration fee is non-refundable.

If you contact us to be removed from the Wait List before we contact you for a booking, your $60 registration fee will be refunded. PDSA reserves the right to increase fees at our discretion giving 30 days notice to customers.

Swim Nappy Policy (Infants / Toddlers)

Sure Swim Nappy/Happy Nappy swim nappies are compulsory for ALL participants under the age of 3.

Participants arriving to class without a happy nappy will be required to purchase one before entering the water. In the event that your child poo’s in the pool when not wearing the required swim nappy, you will be required to pay the pool cleaning fee of $400.00 at the time of the accident. A $300.00 cleaning fee is required in the event if vomit contamination.

Parking Policy

Ample street parking is available at our location. We take no responsibility for your car when you park either on the street or parking lot.


Rash vests and board shorts are not appropriate swimwear for lessons as they weigh children down in the water and create drag which hampers swimming.

Compulsory swim caps for all swimmers. We do not lend goggles, swim caps or swim wear due to NSW health regulations and contamination. All swimmers must wear goggles for their lesson. We prefer that children do not wear jewellery, make up, coloured hair spray or face paint in the pool.


Please read our emails, Facebook updates and newsletters. Any teacher changes will be displayed as you walk in.

Pool Deck Safety

Strollers are not permitted in the centre due to occupational health and safety regulations deeming fire evacuation directions not be blocked.

Please do not eat or drink on pool deck and do not allow your children to eat or drink on pool deck. Please use the garbage bin provided for all rubbish.

Lost Property

Puddle Ducks Swim Academy are not responsible for lost property. Lost property is not held at the centre and is given to Charity. Drink bottles are thrown away each day.


I give permission for myself/my child to be photographed/videos being used for publicity purposes. This includes social media advertising. All personal information complies with the Puddle Ducks Privacy Policy.

Photos and videos by parents are not permitted.

Commitment To Child Protection

Puddle Ducks Swim Academy will uphold practices that promote the safety, welfare and wellbeing of children and young people.

All patrons and guests must behave accordingly.