Frequently Asked Questions

Registration & Pricing

Answers to commonly asked questions about registration and pricing information.
How do I register for lessons?
You can fill out an online registration form and submit it and we will contact you for your booking. You can call us and we can book and pay over the phone or you can come into the Academy and we can book you in face to face.

Registration fee is $55 which includes:
  • a swim bag
  • towel
  • swim cap
  • goggles
When can I sign up for lessons?
Anytime! Our lessons are perpetual based and not term based. We believe that a consistent year-round approach to swimming is necessary for children to learn how to swim and be safe in the water. We offer lessons 7 days per week, but to be safe, call us to confirm our swim lessons schedules.
How much do lessons cost?
Depending on the level your child swims dictates the cost of the lesson.

Infants (4 - 6 months) = FREE
Water Bubs (6:1) = $12 (20 mins)
Water Tots (6:1) = $12 (20 mins)
Water Stars (4:1) = $12 (20 mins)

Beginner Lessons (1:1) = $29 (20 mins)
Marlins (2:1) = $25 (30 mins)
Sharks (4:1) = $22 (40 mins)
Why do you charge, in advance, the prorated amount for lessons when I first sign up?
Because our schedule is very full, we cannot reserve a spot without payment. For your benefit and for scheduling purposes we cannot allow members to hold spots without payment.

Class Changes

Answers to commonly asked questions about classes.
How do I change my day or time?
You may change your day or time by talking to our front desk staff. If no spot is immediately available, we will do our best to make the changes as soon as openings become available. In addition, please feel free to check back with us as often as you would like for your preferred class time.
What is your make-up policy?
Credits, Makeups or Refunds are not given for missed lessons. Based on our experience we find that make up lessons disrupt established classes and can also confuse some children due to unfamiliar faces and surroundings. Children learn to swim well by consistency in swim lessons. Not offering credits or refunds helps encourage parents to bring their kids to their lessons each week. For lessons missed due to public holidays or pool closure the monthly fee will be reduced accordingly.
How do I change my class day or time?
We understand that schedules can change, but in order to maintain our 1 student to 1 teacher ratio all class changes must be made before the first of the month. These changes must be made in person at Puddle Ducks Swim Academy or over the phone. Schedule changes made on or after the 1st will result in a $10 change fee per student per class. This does not apply to a change initiated by a Puddle Ducks Swim Academy staff member.
How do I withdraw?
A withdrawal form MUST be completed and submitted to Puddle Ducks Swim Academy on or before the 15th of the month before you wish to withdraw (i.e. December 15th to withdraw starting January 1). Withdrawal forms will be available at the front desk of Puddle Ducks Swim Academy.
WRITTEN WITHDRAWAL NOTICE MUST BE SUBMITTED, NO VERBAL WITHDRAWALS ARE ACCEPTED.
Should you withdraw without written notice, you will be charged an early withdrawal fee of $55 per swimmer.
Do you offer refunds, credits or transfers at Puddle Ducks Swim Academy?
Due to operational costs, no refund, credits or transfers will be issued at Puddle Ducks Swim Academy.

General Questions

Answers to general commonly asked questions.
What are the benefits of year-round swim lessons? Isn’t it enough for my child to swim in the summer?
We advocate for year-round lessons at Puddle Ducks Swim Academy to promote skill acquisition and maintenance. Summer lessons are wonderful, but most kids will regress in their skill level and water confidence if they only take lessons for a few weeks out of each year. Swimming is a life-saving skill, and it’s also great exercise. Children who get year-round swimming lessons become water confident more quickly and retain their swimming skills longer.
What makes lessons at Puddle Ducks Swim Academy different?
Lessons at Puddle Ducks Swim Academy are unique for four main reasons:

1. Our teachers are professionals - Teaching swimming is our main job. Our full-time teachers have been teaching collectively for over 30 years. We’ve taught thousands of children to swim and are experts in building trusting relationships with kids in the pool. Your child will be in expert hands.

2. Our classes are small - We advocate private lessons because kids learn when they have 100% attention and our instructors work to maintain focus for the entire lesson. Group-based learning often requires children waiting their turn and they forget what skills they are working on during this time. This makes our learning environment safe and engaging.

3. We teach a unique curriculum based on the physical properties of buoyancy and propulsion - Kids in our program learn to swim with correct technique from the beginning. Our program is based on skill mastery, not simply exposure. This allows for each individual child to progress at his or her own pace while enjoying the water.

4. Our pool is warm! - We keep our water temperatures between 30 and 32 degrees. Kids learn best when they’re comfortable, which is why we crank up the heat.
How long should my child stay in lessons?
Every child is different, and we cannot recommend a specific time frame. There isn’t always a “cookie cutter” level for students to fit in when they sign up. We are very flexible in working with each child’s individual strengths and weaknesses within each level. We are also constantly evaluating the students and making adjustments to help each child in the learn-to-swim process. Level names are changed as soon as the children advance beyond the skills required for that class. Kids in our Shark class will hit the 400m milestone which ensures they have a reduced likelihood of drowning. Kids who can swim technically correct also retain those skills into adulthood, where they can use swimming as a means to stay fit throughout their lifetime.
What should we bring?
Your child will need a snug swimsuit, goggles and a towel. We recommend swim caps for swimmers with long hair as this affects head position when learning to breathe. We prefer the swimmers not wear swim shirts, board shorts or scuba masks as they hinder progression. Upon registration, you’ll receive a letter with detailed instructions about what to bring on your first day.
What if my child cries?
Whether your child is apprehensive about their first lesson or has had a bad experience with the pool before, we will be patient and empathetic to their feelings. Swimming lessons can be trying for both parent and child. It is never easy to see your child upset, however, we have been teaching swimming for a LONG time. There’s nothing we haven’t seen or experienced when it comes to kids in the pool. The best thing you can do as a parent is let our skilled instructors work with your child and be there with a big hug and lots of praise when your child is finished. We work to establish a safe, trusting relationship with each new swimmer we encounter, and we are very successful. The level of trust you extend to our teachers will allow your child to experience that same trust.
What does ‘double-nappy’ mean?
All children under the age of 3 need to double-nappy to prevent accidents in the pool. This means that children will wear a disposable swim nappy covered by a happy nappy. Happy Nappy’s have snug fitting elastic on the waist and legs, which aids in containment. We stock Happy Nappys and also carry disposable swim nappy’s for purchase.
Can I sit by the pool and watch my child?
We ask that parents stay in the observation area during lessons for several reasons. Access is narrow and other families need to be able to move around the pool area freely during lessons for safety reasons. Children also engage in their lessons more readily if they aren’t distracted by their parents in the pool area. If your child is nervous about their lesson, we ask you to be patient and let us work our magic. It can take time to develop a trusting bond between teacher and student, but we’ve never met a kid we couldn’t win over.
Can you guarantee my request for my favourite teacher?
Some of our students and many of our parents have become attached to their teachers. Our teachers are wonderful and we continue to make decisions regarding where teachers are placed based on our effort to provide the best swim experience possible for everyone. We know that different students respond to different teaching personalities. We will always try to accommodate these needs. We cannot guarantee a teacher and we will always reserve the right to change teachers if necessary.

Register for a Puddle Ducks Swim Academy Class NOW!

We can't wait to tell you more about our programs and have you as part of the Puddle Ducks family.

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